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FAQs

When will my em & me order ship?

Orders will be processed and shipped within 3 business days of purchase. When your order ships, you will receive email notification. Please allow up to 10 business days for your beautiful new jewellery to arrive via Australia Post.

What is your return policy?

We want you to love your em & me pieces as much as we do! Please contact us on info@emandmeshop.com for more information.

Do you offer wholesale pricing?

Yes! We are happy to do wholesale orders. Please contact us on info@emandmeshop.com for any enquiries.

Do you ship internationally?

We currently ship to Australia and New Zealand, please contact us for any other overseas orders.

How can I pay for my online order?

We accept most major credit cards including Visa and Mastercard, PayPal and Apple Pay.

I just submitted an order; can I change it?

Orders are processed as quickly as possible, if, however, you wish to change your order or delivery address, please contact us as soon as possible on info@emandmeshop.com and we will do our best to make any necessary changes.

Do you offer gift vouchers?

Yes we do! In the main menu under "Gifts" you will find info about our gift vouchers. They are available in four denominations; $20, $35, $50 & $100 (AUD). These are a digital voucher and will be delivered to your inbox with further instructions on how to redeem them.